Return and Refund Policy

Return and Refund Policy

At Shilaishop, we prioritize the satisfaction of our customers. To provide you with a secure and pleasant shopping experience, we have developed a user-friendly return and refund policy. Our goal is to offer you an easy way to return or exchange items if you're not completely satisfied.

Free Returns and Exchanges Without Fees

To build trust with our customers, we offer a return and exchange option without any additional fees. If you're not satisfied with your purchase, you can return or exchange the products within the specified period with no processing fees. This ensures you can shop with peace of mind, knowing there are no hidden costs if you choose to return an item.

30-Day Return Period

We offer a generous 30-day return period from the date of receipt of your order. During this period, you can return or exchange your items for free. Whether the item doesn’t meet your expectations, doesn’t fit, or you simply changed your mind – we are here to process your return and provide you with the best possible service.

Return Shipping Costs

Please note that the return shipping costs are generally the responsibility of the buyer. We recommend returning the items securely and using a trackable shipping service to ensure that the items reach us and your return request is processed. In cases where the item is damaged or faulty, we will, of course, cover the return shipping costs.

Contact for Return Requests

For all return and exchange requests, we provide several contact options to make the process as smooth as possible. You can reach us through the following channels:

  • Email: [email protected]

  • Phone: +1 (512) 392-8107

  • Address: 
    3939 S I-35 South Frontage Rd

    Suite 1240

    San Marcos, TX 78666

    USA

Our customer service department is happy to assist you with your return or exchange request and provide you with any help you may need.

Refund Process

Once your return has been received and inspected, we will refund the purchase amount to your original payment method. Refunds are usually processed within 5-7 business days after receiving the returned item. Please note that depending on your bank or payment provider, the refund may take a little longer to reflect in your account.

Return and Exchange Conditions

To ensure that a return or exchange can be processed successfully, the following conditions must be met:

  • The item is in new, unused condition and shows no signs of wear.

  • All original tags and packaging must be intact.

  • The return must occur within 30 days of receiving the item.

Items that do not meet these requirements cannot be accepted for return or exchange.

Summary

Our return and refund policy offers you security and flexibility. We want you to be happy with your purchase, which is why we give you the option to return or exchange products within 30 days without any additional fees. Simply contact us through the provided channels, and we’ll assist you every step of the way. Your satisfaction is very important to us, and we strive to provide you with the best possible service.